Store Pick-Up FAQs

How Long Before My Order is Ready?
Orders will be ready within 4 hours of placing it, or for orders placed after 2:30pm in the afternoon, they’ll be ready by 9:00am the next day.  That said, as soon as the store team has the order ready, you’ll receive an email notification.  This could happen shortly after placing the order and much faster than the 4 hour window.  Always be mindful of store hours when picking up an order.

Where Do I Go to Pickup My Order?
When you receive the confirmation email your order is ready, that means the order is staged at drive-through loadout for you to pickup.  You don’t have to get out of your car to pickup online orders.  The store you designated as the pickup location will have it waiting.  Simply drive through the Warehouse Load Out, provide your name, order number, and items on your order, and we’ll bring it right out.  You sign for the order and you’re good-to-go.

Where is the Store?
View the Locations Page to see a listing of all stores with addresses and phone numbers.

What are the Store Hours?
Stores are open Monday through Saturday from 8:00am to 8:00pm and Sunday from 9:00am to 6:00pm.

What if I Don’t Need the Order?
Let us know, we’ll do a refund back to your original payment method and put the item(s) back.  We’ll email reminders for any items not picked up right away and hold any outstanding orders for 6 days before contacting you to do a refund and return the item(s) to the shelf.