Wilco.coop and Farmstore.com Privacy Policy

Updated as of September 2022

Introduction

As a farmer-owned cooperative, our customers include our owners, as well as our own team members. As a values-based organization, we treat the protection of your privacy and the protection and security of all our data as a priority.  We strive to be transparent about our data collection and sharing practices and this Privacy Policy explains what information we collect, why we collect it, how we use it, when we disclose it, and your choices regarding that information. If you have questions about this Privacy Policy, contact us at

This Privacy Policy applies to this website and its subdomains, and all portals, applications, products, goods, services, events, and any interactive features, applications, or other services within the sites that post a link to this Privacy Policy (the “Site”).  The Site is provided by Wilco Farmers (“Wilco,” “Company” or “we,” “our” or “us”). In addition to information collected from you online, this Privacy Policy also applies to information (including the “Personal Information” defined below) that we may collect from you in person at our physical locations (each “Location”), via phone calls, website support chats or other communications with our personnel or in any other instance when you contact us, including in connection with your membership in the cooperative. We refer to all of the above as our “Services.”

As a preliminary matter, we handle all information you provide us with the utmost confidentiality. At times, we may need to disclose personal information to third parties outside the company who may be assisting us with providing Services to you, as set forth in this Policy.  For example, we may provide a mailing address to our printing partner to mail a letter or postcard and would have an agreement with that printer any information is kept confidential.

Please note that if you voluntarily provide your information in the course of interacting with our Site, visiting our Locations, or otherwise using our Services, we will take that as your consent and agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions that govern your use of this Site.

This Privacy Policy does not apply to any products, goods, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies.

1.     What Information We Collect

We may collect information about you when you visit our Sites, when you shop through our websites, when you order something from us, when you use a customer charge account, when you join our rewards program, or when you otherwise interact with our Sites or Services.

         (a) Information You Provide to Us

In connection with the website and services we provide, we may ask you to provide us with certain information, including:

• your first and last name, email address, home or business address, shipping address, telephone numbers, mobile numbers, username, credit card or debit card number, bank account and other financial information, birth month, your payment and/or service history;
• if you have a customer charge account with us, information that may be obtained directly from you or from a credit report, such as names, addresses, social security numbers, birth date, employment information, financial transaction histories with us or with others, such as account balances, fees, payment and credit histories;
• if you apply for employment with us, your current or past employment or educational information;
• information that you may share via the chat function on the Site or when you submit inquiries to us; please note that we do not collect consumer information via the Site’s online chat or our Contact Us function unless you provide it;
• social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Site and other service (such as apps, tools, payment services, widgets and plug-ins offered by social media services like Facebook, Instagram, LinkedIn, Twitter, Pinterest and YouTube) or posted on social media pages (such as our social media page or other pages accessible to us); and/or
• other information that could reasonably be used to identify you personally or identify your household or device.

The above are collectively referred to hereinafter as “Personal Information.”

Additionally, we may obtain Personal Information from you where you expressly provide us with the information. Examples of sources from which we collect information include applications for membership in the cooperative, credit applications, telephone calls with you, letters, e-mails or other communications from you, information provided via online chat or support services, web forms or inputs/uploads into our Site, documents you have provided to us, or references and referrals provided to us in connection with your employment applications. Finally, if you visit one of our physical locations, we may use video and/or audio recordings of the premises for insurance and loss prevention services, which may include your likeness.  These recordings are kept for a limited period of time and are not cross-referenced with your other Personal Information unless and until it is necessary to do so.

Your decision to provide us with the information above is voluntary, but if you choose not to provide any requested information, you may not be able to take advantage of all of the Site’s features, your Membership, or our Services

              (b) Information That Is Automatically Collected

In addition to information that you choose to submit to us, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Site (“Usage Information”). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Site(s). Usage Information may include:

• Your IP address, IDFA, Android/Google Advertising ID, IMEI, or another unique identifier
• Your Device functionality (including browser, browser language, operating system, hardware, mobile network information);
• Referring and exit web pages and URLs;
• The areas within our Site that you visit and your activities there, including remembering you and your preferences;
• Your Device location or other geolocation information, including the zip code, state or country from which you accessed the Services;
• Your Device characteristics; and
• Certain other non-identifying information such as the Time of day, length of visit and other non-personal site analytical data such as links clicked, and products viewed.

For location information, we may use this information to provide customized Services, content, promotional offers, and other information that may be of interest to you.  For example, the closest store inventory and pricing would display for the location nearest you.

 

If you no longer wish for us or our service providers to collect and use location information, you may disable the location features on your device. Consult your device manufacturer settings for instructions. Please note that if you disable such features, your ability to access certain features, Services, content, promotions, or products may be limited or disabled.

            (c) Use of Cookies and other Tracking Technologies

We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies that may be used on the Site include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):

• Cookies. A cookie is a file placed on a Device to uniquely identify your browser or to store information on your Device. Our Site may use HTTP cookies, HTML5 cookies, and other types of cookie technology to store information on local storage.
• Web Beacons. A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Site’s pages and messages.
• Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on.
• ETag, or entity tag. An Etag or entity tag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL.
• Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
• Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (g., that a user of multiple devices is the same user).

 

We may use Tracking Technologies for a variety of purposes, including:

• To allow you to use and access the Site, including for the prevention of fraudulent activity and improved security functionality;
• To assess the performance of the Site, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Site;
• To offer you enhanced functionality when accessing the Site, including identifying you when you sign into our Site or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and
• To deliver content relevant to your interests on our Site and third‑party sites based on how you interact with our content

          (d) Information We Collect When You Interact with Third-Party Sites

The Site may include functionality that allows certain kinds of interactions between the Site and your account on a third-party website or application. The use of this functionality may involve the third-party site providing information to us. For example, we may provide links on the Site to facilitate sending a communication from the Site or we may use third parties to facilitate emails or postings to social media (like a “Share” or “Forward” button). These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Site. Please also see our Terms and Conditions for further information.  An example of third party we may use are shipping providers like UPS or FedEx who would receive shipping information to calculate shipping rates and arrival times.

          (e) Information from Third Parties

In addition, we may collect information about you from other sources, including consumer credit reporting agencies and state or federal agencies. We may also obtain information about you from other partners who assist in our communications. We may combine the information we collect from third parties with information that we have collected from you or through your use of the Services. Occasionally, we may receive information about consumers from a third party, such as a mailing house, which may or may not be targeted to a specific household or individual. If you receive mailers from us, the addresses may have been provided to us by a mailing vendor and may not be tied to your specific Personal Information.  For example, we may send an advertisement postcard to “everyone” with an address on file within a designated area so receiving a postcard would not necessarily mean we have your address in any of our systems.

2.    Why We Collect Information

We may use Personal Information, Usage Information, and information from Tracking Technologies for various purposes, including:

• Responding to your requests for information;
• Providing products or Services to you, like processing your payments;
• Analyzing your request for credit;
• Verifying your identity and for fraud prevention to protect your account and keep payment information safe;
• Providing you with updates and information about products and services we provide;
• Sending you marketing information about Wilco and our affiliated entities;
• Sending you email communications such as electronic newsletters about our Services and events and promotions which may be of interest to you;
• Improving the effectiveness of our Site, our marketing endeavors, and our product and service offerings;
• Identifying your product and service preferences, providing personalized content and informing you of new or additional information, products and services that may be of interest to you;
• Helping us address problems with and improve our Site and our products and services, including testing and creating new products, features, and services;
• Providing mobile marketing messages and other communications and messages; (For any SMS Text messaging, we follow carrier guidelines with easy Opt In and Opt Out options)
• Protecting the security and integrity of the Site, including understanding and resolving any technical and security issues reported on our Site;
• Engaging in analysis, research, and reports regarding the use of our Site and Services;
• For internal business purposes for current or prospect employees, including but not limited to evaluating your employment application or administering employee benefits, such as medical, dental, commuter and retirement benefits, including recording and processing eligibility of dependents, absence and leave monitoring, insurance and accident management, rewards or discount programs offered to employees;
• Complying with the law and protecting the safety, rights, property or security of Wilco, the Services, and the general public; and
• For other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

3.    When We Disclose Information

We may share your information, including your Personal Information, with our affiliates, service providers, business associates, and other third parties that perform essential services for us; some examples, a payment processor, an internet service provider where information is stored, an email marketing vendor where we create and send emails from, or entities that handle our shipping or mailing.

As permitted by law, we insist that these partners follow the same rules and standards with respect to your personal information as we do, and if it’s not included in the service agreement work to add an agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.  As we’ve mentioned before, our own team’s data is included so we treat your personal information as our own and do not disclose it without serious consideration for how it’s handled.

In addition, we may disclose your information to companies with whom we have marketing or other relationship for direct marketing purposes. (If you are a California resident, you may have additional rights with respect to the transmission of your information for this purpose. Please see the section entitled “Your California Privacy Rights” below for more information.) In addition, we may share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described in this Privacy Policy.  We do not sell information for others to market, the sharing of information to our marketing partners is purely for Wilco marketing and communications.

We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes, analytics, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.

Certain nonpublic information about you may also be disclosed in the following situations:

• To comply with a validly issued and enforceable subpoena or summons.
• As necessary to properly comply with or respond to an inquiry or complaint from a federal or state agency.
• In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
• As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.

4.   Your Choices About the Information We Collect

If you would like to update your personal information or correct personal information that is not accurate, you may email us at For all email correspondence, the bottom of each email contains a link to manage your preferences and information, as well as enable you to unsubscribe. 

If you would prefer that we not share your name and mailing address with third parties (other than our affiliates and service providers), you can opt out of such sharing by emailing us as well. Your choices will not affect our ability to share information in the other ways described in this Privacy Policy.

If you do not wish to receive other marketing materials by regular mail from us, please provide the detail for your request and write us at:

Wilco Farmers
PO Box 258
Mt Angel, OR 97362

 

Please note that certain of your Personal Information, such as your name or other identifying information, may remain in our database even after a deletion request in order to maintain the integrity and historical record of our database and systems, or to comply with applicable laws and regulations.

Customers who reside in California may have additional rights.  See the “Your California Privacy Rights” section below.

5.    Your California Privacy Rights

This section of the Privacy Policy applies solely to California residents. We adopt this Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Section.

Wilco collects certain types of personal information about you during your relationship with us, as stated above. In particular, our Site has collected the following categories of Personal Information from its consumers within the last twelve (12) months:

Category	Collected
A. Identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	YES
C. Protected classification characteristics under California or federal law.	YES
D. Commercial information.	YES
E. Biometric information.	YES
F. Internet or other similar network activity.	YES
G. Geolocation data.	YES
H. Sensory data.	NO
I. Professional or employment-related information.	YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	NO
K. Inferences drawn from other personal information.	YES

 

Under California law, if you are a resident of California, under certain circumstances, you have the right to request certain information that we collect about you, including:

1. The categories of Personal Information we have collected from you;
2. The categories of sources from which we collected the Personal Information;
3. The business purpose we have for collecting or selling that Personal Information;
4. The categories of third parties with whom we share such Personal Information;
5. The specific pieces of Personal Information we have collected about you;
6. The categories of Personal Information about you that we sold, and the categories of third parties to whom the personal information was sold, by category or categories of Personal Information for each category of third parties to whom the information was sold;
7. The categories of Personal Information that we have disclosed about you for a business purpose;
8. The category or categories of consumers’ Personal Information that we have sold, or if we have not sold consumers’ Personal Information; and
9. The category or categories of consumers’ Personal Information that we have disclosed for a business purpose, or if we have not disclosed that information for a business purpose.

Please note that if we collected information about you for a single one-time transaction and do not keep that information in the ordinary course of business, that information will not be retained for purposes of a request under this section. In addition, if we have de-identified or anonymized data about you, we are not required to re-identify or otherwise link your identity to that data if it is not otherwise maintained that way in our records.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

 

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

As a California resident, you also have the right, at any time, to tell us not to sell Personal Information – this is called the “right to opt-out” of the sale of Personal Information. At this time, we do not sell our consumers’ personal information to third parties. We can, however, process your request to opt out of any marketing emails or correspondence we control.  You can also request that we delete your Personal Information. There may be certain exceptions to our obligation to delete your information, for instance, if you have an existing account or transaction with us, or if we have a legitimate business reason to keep your information. 

Exercising Your Rights Under the CCPA

You or your authorized agent may make a request to us at the contact information below to access, correct, delete or opt-out of the sale of your information. If you use an authorized agent to submit your CCPA request, we may require proof of the written authorization you have given. We also may require you to confirm your identity and your residency in order to obtain the information, and you are only entitled to make this request twice a year. For emails, please include “California Privacy Rights” as the subject line. You must include your full name, email address, and attest to the fact that you are a California resident by including a California postal address in your request. We will acknowledge your request within 10 days and respond to your request within 45 days or let you know if we need additional time. If you make this request by telephone, we may also ask you to provide the request in writing so that we may verify your identity.

Email Address:  

Toll-Free Number: 800–382–5339

Mailing Address:  Wilco Farmers, P.O. Box 258, Mt. Angel, OR  97362

If we are unable to honor your request for any reason, we will notify you of the reason within the request time period.

6.    Children’s Privacy

believe has provided her or his information to us without parental consent, please contact us at and you can request the deletion of that information.

7.    Do Not Track Disclosures

Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally agreed-upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track here.

8.   Visitors to the Site Outside of the United States

If you are visiting the Site from a location outside of the U.S., your connection will be through and to servers located in the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States and in other countries, as set forth in this Privacy Policy.

9.    Updating Personal Information

We prefer to keep your Personal Information accurate and up to date. If you would like to change your contact information, please contact us at . We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records).

10. Links

For your convenience, the Site and this Privacy Policy may contain links to other websites. Wilco is not responsible for the privacy practices, advertising, products, services, or the content of such other websites. None of the links on the Site(s) should be deemed to imply that Wilco endorses or has any affiliation with the links. Please see our Terms and Conditions for more information.  If you believe a link within one of our sites is not appropriate or creates any issues, please bring it to our attention so we can address.  The goal of any external links is to add value for our customers so please contact us if a link is no longer a helpful resource.

11.   Security

We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you provide us with your information at your own risk.

12.  International Data Transfers

Because Wilco works with global companies and technologies, we may transfer your Personal Information outside of the country in which it was originally provided. This may include transfers to third parties, such as service providers or affiliated entities who are located outside the United States where data protection laws may not offer the same level of protection as those in the United States. When we transfer personal data outside of these areas, we take steps to make sure that appropriate safeguards are in place to protect your Personal Information.

13.  Questions / Changes in Privacy Policy

If you have questions or concerns with respect to our Privacy Policy, you may contact us at We may elect to change or amend our Privacy Policy; in such event, we will post the policy changes in our Privacy Policy on the Site, and they will become effective on the date posted. If you are concerned about how your personal information is used, please visit our Site often for this and other important announcements and updates.